Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you knowingly share. This includes your name, company name, email address, telephone number, delivery locations, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is handled securely through our payment partners.

For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery times, and budget expectations. This helps us deliver a customized service that aligns with your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance site performance and understand how clients discover our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and the overall website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

Cloud Grove Folio respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the security of your personal data with seriousness and implement suitable technical and organizational measures to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.

Although we employ robust security measures, no online transmission method is perfectly secure. We regularly update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights concerning your personal data. Depending on applicable laws, you may have the right to access, rectify, delete, or limit how your information is used.

To exercise these rights, contact us using the information at the end of this policy. We will respond within a reasonable timeframe as required by law.

Data Retention

We keep personal data only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.

Cookies and Site Tracking

We employ cookies and related technologies to enhance how you browse and to learn how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.

You can manage cookie options via your browser settings. Note that turning off some cookies may impact how the site functions. For more details on our cookie practices, please check our Cookie Policy.

External Links

Our site might include links to third-party sites or services. This privacy policy covers only Cloud Grove Folio and our site. We are not accountable for the privacy practices of outside websites.

We recommend reviewing the privacy policies of any third-party websites you visit via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will update the "Last Updated" timestamp at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.